Support Contracts

At SANAKO we recognise that the initial investment of Sanako solutions can yield many benefits but deployment alone is only half the story. For one annual price you will receive support that keeps your system optimised and helps you to get the best from your investment. You will receive access to a web based global user forum in which you can learn from other users all around the world and access to resources and tools from our FTP download server.

The SANAKO Support programme provides three alternative levels of support for our installed lab base, for further information please click on the links below.

SANAKO 1* Support

Designed to provide remote techincal and user support.

SANAKO 1* Flex

Providing remote technical and user support coupled with remote refresher training.

SANAKO 3* Support

Offers on-site support in addition to Standard Support

SANAKO 3* Flex

The best of both worlds. On-site support and on-site training

SANAKO 5* Support

Delivering peace of mind with this fully comprehensive contract

SANAKO recommend that you take out one of our support contracts however, If you are an existing customer and do not currently hold a contract please contact uksupport@sanako.com and we will endeavor to assist you.