Services

Today, technology and in particular the networked PC are essential tools for teaching and learning right across the curriculum. However this places great demands on the in-school support team and, in addition can increase the level of expertise required by the teaching staff. Sanako, as part of our responsibility to our customers, have developed a number of services to help ease these pressures, and help our customers realise the optimum benefit from their investment.

SANAKO Software Maintenance

Keep your investment up-to-date with all the new features and benefits of the latest software release versions via the SANAKO Software Maintenance program. By paying a fixed annual amount you will be entitled to free upgrades during your period of cover. The amount that you pay will be significantly less than waiting for the new versions and then paying for the upgrade. Our record of new release versions is impressive and this program offers true value for money and allows you to budget your future expenditure.

SANAKO Remote Inspection

Our support specialists can take remote control of your teacher PC at an agreed time and run through a set of pre-defined tests and checks and where appropriate take remedial action to correct any issues and ensure correct and optimal operation of your investment. This inspection takes about 45 minutes to complete and a full report is sent to you on completion. During the inspection you will be able to watch, text and (if you choose to) talk with the specialist.

You do not have to be a SANAKO support contract holder to have a remote inspection conducted but priority will be given to requests from contract holders.

SANAKO Teacher Training Sessions

Make sure that your teachers are able to get the best from your investment by having an approved SANAKO Teacher Training Sessions. One of our trainers will come to site and provide training to your teachers. The exact content and nature of your training session can be agreed prior with the trainer but these sessions are typically 2 to 3 hours in duration to a maximum of 10 persons. Printed training material will also be provided.

SANAKO Technical Training Sessions

Make sure that your network administrators are able to support your investment by having an approved SANAKO Technical Training Sessions. One of our trainers will either come to site or host a session here at our Bradford offices. The exact content and nature of your training session can be agreed prior with the trainer but these sessions are typically 2 to 3 hours in duration to a maximum of 2 persons. Printed training material will also be provided.

If you would like to receive more details or a quotation for any of the above SANAKO services then please contact uksupport@sanako.com and we will be happy to help.